Via
Customer Service Coordinator
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£26,000 per annum
On-Site | Wirral, CH62
Full-Time | Flexible Start Date
Via is supporting a growing national business to recruit a Customer Service Coordinator to join its busy customer operations team.
If you enjoy solving problems, helping customers and working in a fast-paced office environment, this could be the perfect opportunity. You'll play a key role in ensuring customers receive an excellent service from enquiry through to completion while working with suppliers and internal teams to keep everything running smoothly.
This is an ideal opportunity for someone with experience in customer service, administration or office support who is looking to join a stable business offering full training and long-term career opportunities.
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What You'll Be Doing
- Manage customer enquiries via phone, email and online systems
- Coordinate service bookings with suppliers across the UK
- Process new customer orders and update internal systems
- Resolve customer queries quickly and professionally
- Handle complaints and find effective solutions
- Liaise with suppliers to obtain quotations and arrange services
- Keep customers updated throughout the service process
- Investigate invoice and billing queries
- Prepare service documentation and maintain accurate records
- Work closely with colleagues to deliver an outstanding customer experience
What We're Looking For
- Previous experience in a busy office, customer service or administration role
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Good attention to detail
- Experience using Microsoft Outlook, Word and Excel
- A positive, solution-focused approach
- Confidence handling customer enquiries and complaints
- A team-player mentality with a willingness to support colleagues
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Previous experience within the waste, logistics or facilities management sectors would be beneficial but is not essential, as full training will be provided.
Why Apply?
- £26,000 salary
- Full training provided
- Pension scheme
- Join a supportive and friendly team
- Stable, full-time position
- Opportunity to develop your customer service and coordination skills
- Work for a growing national business where your contribution makes a real difference
If you're organised, customer-focused and enjoy working in a fast-paced environment, we'd love to hear from you.
Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via.
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