Backhouse
Customer Service Coordinator
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Customer Care Coordinator
Working arrangements: Part-time and flexible and hybrid working arrangements on offer
About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
Office location: Chippenham, Wiltshire
Department: Customer Care
Reporting to: Customer Care Manager
About the Role
To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.
Key Points
- Handle incoming Customer calls
- Logging and allocation of reported defects on in house software
- Progress valid defects with staff and the supply chain
- Work within agreed SLAs, which vary from contract to contract
- Develop working relationship with key contacts at Housing Associations and Subcontractors
- Positive communication with Customers via email and telephone
- Handle complaints in a sensitive and consistent manner
- Work within Industry guidelines, compliance and standard industry practice
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About You
- A natural problem solver, with an agile and pragmatic approach to resolving issues
- Previous construction industry/sector knowledge is desirable
- Excellent written skills
- Ability to manage complex situations calmly and effectively
- Proven customer experience with specific focus on resolution management
- Ability to work independently and deliver results to meet deadlines
- Exceptional customer service skills
- Adaptability
- Ability to work as part of a team and assist in other elements where needed
- Ability to work independently, managing priorities to deliver results to according to deadlines
- Strong organisation and time management skills
- Able to exercise discretion and professional judgement when handling confidential and sensitive information
- Strong attention to detail and quality of work
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Benefits Package
- Competitive base salary
- Annual bonus
- 25 days holiday plus bank holidays
- Company pension scheme
- Private Healthcare
- Choice of company benefits
For further information, please contact Jamie Ttophi on 07961 417881 or via email at jamiettophi@crestrecruitment.com.
Crest Recruitment has been exclusively retained by Backhouse Housing to manage this appointment. Any unsolicited CVs submitted directly to Backhouse Housing or its employees in relation to this vacancy will be forwarded to Crest Recruitment and treated in accordance with our agreed recruitment terms.
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