MSC Mediterranean Shipping Company SA
Customer Service Coordinator - FAK Bookings
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About Us
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
Job Description: Customer Service Coordinator – FAK Bookings
Full time, temporary (6 months)
We are looking for a Customer Service Coordinator to work within our Export FAK Bookings team. Excellent communication and organisational skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Export Bookings team to ensure export cargo bookings are handled efficiently and accurately, within the set KPI’s.
How you will help us and what you can expect
In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their bookings shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI’s.
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This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.
The key responsibilities for this role also include:
- Accurate and timely processing of export cargo bookings and associated documentation, in line with agreed KPIs
- To understand and work collaboratively with all internal departments as and when required
- Ensure full recovery of all applicable costs, relative to your role
- Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
- Supporting the team with training and coaching for new and existing members
You can expect to spend time with us, to learn about us, our customers, and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business
Qualifications and Experience
Skills and experience you’ll bring to us
At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself. You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.
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What we offer
- Competitive salary
- Private Health Care for everyone from day 1 (non contractual)
- Generous pension scheme
- Life Assurance – 4x salary
- 22 days + a day to take on Christmas Eve or New Year’s Eve
- Free parking (within walking distance from the office)
- On-site artisan restaurant
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Buy or sell holiday scheme
- Christmas club saving
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress for the day policy/modern office environment
Application Eligibility
This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.
Whether you're an experienced professional or just starting your career, we have job opportunities for everyone.
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Important fraud warning: MSC never charges job application or processing fees. In case of any doubt please contact us at CH001-scam.alert@msc.com. Please note that this address is only dedicated to fraud detection and not job applications.
MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
To discover more about MSC values click here.
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