Target Maintenance GB Ltd
Customer Service Coordinator
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Customer Service Coordinator – Maintenance
Location: Silsoe, Bedfordshire
Hours: Monday–Friday, alternating weekly between 8:00am–4:00pm and 9:30am–5:30pm
Contract: Permanent
Working arrangement: Office based initially, with one work-from-home day per week after the first six months
Target Maintenance is looking for an organised, customer-focused Coordinator to join our Maintenance team.
You’ll be a key link between our clients, residents, engineers and internal teams, helping property maintenance jobs run smoothly from the first request through to completion. This is a varied role: one moment you may be arranging access for an engineer, and the next you may be resolving a scheduling issue or updating a client on works in progress.
We’re looking for someone who enjoys taking ownership, follows things through and cares about getting the details right. Experience in property management or maintenance would be useful, but strong customer service and coordination skills matter just as much.
What you’ll be doing
- Act as a helpful first point of contact for clients by phone and email
- Set up and coordinate maintenance jobs, ensuring the details are accurate and the next action is clear
- Schedule engineers and subcontractors, including arranging appointments with residents and site contacts
- Make sure the right information, access arrangements, parts and equipment are in place for visits
- Keep clients informed about appointments, progress, delays and completed works
- Follow up outstanding information, quotations and jobs that need further action
- Work closely with our Operations, Quotes, Purchasing and Accounts teams to keep work moving
- Maintain accurate records and support the preparation of job reports and invoices
- Build positive relationships with clients and identify where we may be able to help with further work
- Suggest practical improvements that make our service clearer, quicker or easier for clients and colleagues
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What we’re looking for
- Experience in customer service, coordination, scheduling or a similar role
- Clear written communication and a confident, friendly telephone manner
- Strong organisation skills and attention to detail
- The ability to manage competing priorities and stay calm when plans change
- A proactive approach: you follow up and take ownership
- Confidence using everyday computer systems and learning new software
- A collaborative approach to working with colleagues across different teams
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Experience in property management, facilities management or maintenance would be an advantage, but it isn’t essential.
What we offer
- 23 days’ annual leave plus bank holidays.
- One work-from-home day per week after the first six months.
- A varied role where you can make a visible difference to clients and the wider team.
- Training in our systems and processes, with opportunities to develop your knowledge of the property maintenance sector.
- A supportive team environment and positive work culture.
About Target Maintenance
We provide property maintenance and fire safety services to property managers and commercial clients. You’ll join a team that works closely with engineers and clients to get work organised, completed and communicated clearly.
If you enjoy bringing people and information together, solving day-to-day problems and making sure customers receive a reliable service, we’d love to hear from you.
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