The ideal candidate will have good case management skills, showing understanding of medical matters involved, and applying knowledge of HMG policies to case manage effectively.

Required Skills and Experience

We are looking for a candidate who has:

• Previous experience working in a telephone-based or face-to-face customer service role (desired).
• The ability to be responsive and empathetic to the needs of others and offer effective solutions.
• The ability to communicate professionally, employing excellent listening skills.
• Excellent written and verbal skills and empathetic listening skills and is able to speak and write English to a native level.
• The ability to appreciate the differing requirements of members, the welfare team, and clients to effectively case manage.
• Ability to liaise effectively with all members of the wider team and clients to proactively move cases forward.

Foreign language skills are not required but are an advantage.

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical, and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re coordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical coordinators, and security experts make sure that your people will be looked after, whatever happens supported by technology designed to help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers, and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Required Criteria

• Early, middle, and late shift pattern, Monday to Sunday, including Bank Holidays
• Ability to commute to the Esher office
• English communication skills, both verbal and written, to native standard
• Problem solving, managing priorities, and ability to cope working under pressure

Desired Criteria

• Foreign, European languages
• Previous experience in customer services, ideally in the travel industry or in medical assistance

Closing Date

Monday 31st August, 2026

Contract Type

Full-time

Salary

Starting from £28,000.00 Yearly