Romac Logistics
CUSTOMER SERVICE COORDINATOR
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Job Type: Full-time, Permanent
Shift Pattern: 4 on 4 off 12:00 to 22:00
Salary: £25,000 per year
Based: Chesterfield
About Romac Logistics
At Romac Logistics, people are the foundation on which we build our success. Our strong culture values collaboration and fostering relationships among our diverse teams. We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do. Our people are our biggest asset and creating an environment where they can thrive is essential to our success. We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions.
We understand that by investing in our people, we are creating a foundation for success. We celebrate the unique talents and perspectives of our employees and the contributions they make to our business. We recognise that our people are our most important asset and through them, we will continue to shape a sustained and successful future for our organisation.
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The Role
The Customer Service Coordinator is responsible for the effective management of all delivery and customer service activities, ensuring accurate reporting, timely communication, and full resolution of any discrepancies or service issues. This includes daily delivery monitoring, POD and KPI reporting, and investigating any non-conformances to identify root causes and implement corrective actions.
The role requires close collaboration with internal departments, customers, and retailers to maintain service performance, drive continuous improvement, and support the achievement of operational targets.
Roles And Responsibilities
- Manage and track all daily deliveries, ensuring accurate reporting and communication across departments.
- Produce and maintain daily and weekly reports, including KPI packs and performance summaries.
- Effective Management of product returns to mitigate any loss.
- Log and investigate discrepancies.
- Handle all customer queries promptly and professionally, providing clear updates and resolutions.
- Collaborate with internal teams to prevent reoccurring issues and drive continuous improvement.
- DOT & KPI Reporting.
- Constructive incident reporting to internal departments for preventative measures and service improvement.
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Skills And Experience
- Excellent attention to detail and accuracy in data entry, reporting, and investigation work.
- Proficient in Microsoft Excel.
- Clear and professional communication skills, both written and verbal.
- Proven problem-solving ability with a proactive, “can-do” attitude.
- Ability to work independently as well as collaboratively across departments.
- Comfortable using multiple systems/databases to track deliveries, incidents, and customer information.
What We Offer
- Competitive salary.
- Full training and induction on company systems.
- Supportive, experienced team.
- Opportunities for progression within a growing operation.
- Company pension, holiday allowance, and other benefits.
If you're interested in the position, then please apply and one of our team will be in touch to discuss further.
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