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Customer Service Coordinator
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About The Role
As Customer Service Coordinator based in Aylesford, you will handle inbound orders through phone and email whilst also making proactive outbound calls to existing clients. Managing the shared inbox and resolving customer queries or support tickets forms the core of this position, alongside general administrative duties. You may occasionally assist warehouse or van driving operations when business demands require flexibility. This full-time temporary role, paying £12.71 per hour, operates Monday to Friday from 9:00am to 5:00pm. The position offers a temporary-to-permanent pathway, with permanent staff enjoying comprehensive benefits. Strong communication skills and adaptability are essential for this varied position with a growing organisation.
Customer Service Coordinator
Location: Aylesford, Kent
Pay Rate: £12.71 per hour – PAYE via Pertemps
Hours: Monday to Friday, 9:00am to 5:00pm
Contract: Temporary to Permanent
Benefits: Excellent company benefits while working permanently
This is an excellent opportunity for someone with strong customer service skills looking to join a growing business with long-term career prospects. The candidate needs to occasionally support warehouse or van driving operations as business needs require.
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Customer Service Coordinator Key Responsibilities
- Making outbound calls to existing customers.
- Processing customer orders received via telephone and email.
- Monitoring and managing the company inbox.
- Assisting customers with enquiries, issues, and open support tickets.
- Completing general administrative duties.
- Producing daily reports and updates for management.
- Maintaining accurate customer records and documentation.
- Supporting the wider team with various office-based tasks as required.
Customer Service Coordinator Skills And Experience
- Must have Full UK manual Driving License
- Excellent communication and interpersonal skills.
- Good working knowledge of Microsoft Excel and Microsoft Office.
- Strong organisational skills and attention to detail.
- Ability to prioritise workload and work independently.
- Positive, flexible, and professional approach to work.
Customer Service Coordinator - Additional Opportunities And Requirements
While this is primarily a Customer Service Coordinator role, there may be opportunities to support other areas of the business when required, including:
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- Assisting with local deliveries using a company vehicle.
- Supporting warehouse operations.
- Receiving training to become a Forklift Truck Operator (subject to training and business requirements).
- Receiving training in engineering-related duties for candidates interested in developing additional skills.
These duties would only form a small part of the role and would be undertaken as and when required by the business.
Benefits Once Working Permanently
- 25 days of holiday + Bank Holidays + 1 day for your birthday
- Private Healthcare
- Life Insurance
- Employee Assistance Programme
- Staff shop
- Company pension scheme
- Bonus based on company performance up to 10%
- Chance to win holiday in UK
If you are a customer-focused individual looking for a varied role with long-term potential, we'd love to hear from you. If you are interested and have more questions, please contact Pertemps Maidstone.
Interviews are scheduled to take place at the end of this week.
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