Bertelsmann-Jobs
Customer Service Delivery Specialist
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Company Description
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members across over 100 locations, we serve industries like Consumer Products, Tech, Healthcare, Automotive, and Publishing.
We thrive on collaboration, respect, commitment, and curiosity, fostering an environment where you can grow, share ideas, and drive impact. Join a team dedicated to logistics excellence and shaping global supply chains.
Job Title: Customer Service Delivery Specialist
Location: Corby, Northamptonshire (Northants) Salary: £28,000–£30,000 per annum Hours: 40 hours per week (Monday to Friday, 08:30–17:00)
About the Role
Arvato is looking for a Customer Service Delivery Specialist to join our team in Corby. If you are proactive, customer-focused, and passionate about delivering exceptional service, this is the opportunity for you.
In this role, you will act as the bridge between customers, internal teams, and operational functions. Your responsibilities will include:
- Ensuring service commitments are met and continuously improving customer satisfaction.
- Driving efficiency and excellence in service delivery at every level.
Key Responsibilities
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Customer Relationship Management
- Act as the primary point of contact for customer service-related queries.
- Build and maintain strong relationships with stakeholders (internal and external).
Service Delivery & Performance
- Monitor service performance against KPIs and SLAs.
- Investigate and resolve customer issues swiftly and professionally.
Collaboration & Coordination
- Work closely with operational and support teams to ensure seamless service delivery.
Data Analysis & Reporting
- Analyse service data to identify process improvement opportunities.
- Produce customer reports and performance updates for regular communication.
Process Improvement
- Support continuous improvement initiatives and assist with customer projects.
Requirements
Essential
- Experience in customer service, account management, service delivery, or a similar role.
- Outstanding communication and relationship-building skills.
- Strong organisational abilities to manage multiple priorities.
- A problem-solving mindset with attention to detail.
- Proficiency in Microsoft Office (particularly Excel).
- Ability to work in a logistics, supply chain, or outsourcing environment (advantageous but not mandatory).
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Benefits
Our commitment to your career and well-being includes:
- 25 days annual leave (+ 8 bank holidays) with the option to purchase an additional 5 days.
- Pension contribution to support your financial future.
- Life assurance policy paying out 4× your salary in the event of regrettable circumstances.
- Employee Assistance Programme for confidential support, advice, and information.
- Employee Discount Scheme via Benefit Hub.
- Free parking for your convenience.
Data Protection Notice
Your personal data will be held by Arvato UK Limited, the employer listed in this advertisement. It will be processed under Article 6 (1) b GDPR / Section 26 (1) BDSG for recruitment purposes.
Data retention will comply with statutory time limits applicable in the UK, after the recruitment process concludes. For details, see [here].
For data protection inquiries, contact the Company’s Data Protection Officer via the registered office address below. Further information on your rights can be found [here].
Next Steps
If this role aligns with your expertise and goals, we invite you to apply via [SmartRecruiters powered by our recruiting platform].
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