Margaret Howell Job Opportunity

Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 12 own shops in Europe, over 70 outlets in Japan and an established online business.

Job Opportunity: E-commerce Customer Service Specialist

We are seeking a proactive and customer-focused individual to join our e-commerce team. This role is responsible for delivering excellent customer service across multiple channels, supporting the day-to-day operation of our online store, and ensuring website content is accurate and up to date. Working closely with internal teams, you will help resolve customer enquiries, monitor website performance, and support the successful launch of seasonal collections. The ideal candidate will have strong attention to detail, excellent communication skills, and a passion for fashion and design.

Key Responsibilities:

• Primary contact for customer enquiries over telephone, email, and live chat. Responding in a timely manner whilst providing accurate information and excellent customer service.
• Escalating queries to e-commerce coordinator and manager where necessary.
• Monitoring customer service enquiries with the aim to provide improved experience and site functionality. Generate reports of customer service KPIs and general feedback, liaising across departments where necessary.
• Liaising with the dispatch team, investigating stock issues and other fulfillment problems or delays.
• Performing regular site checks to ensure consistent and streamlined data is held within the e-commerce platform and displayed online, reporting and escalating any technical issues where necessary.
• Assisting with the creation of seasonal collections and collaborations for the website, ensuring all information is correct and products are launched in line with the seasonal critical path.