Perfect Moment
Customer Service & eCommerce Assistant
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Company Description
We started life in the technicolour 80s in Chamonix; founded by sports filmmaker and professional skier Thierry Donard. Twenty years of sportswear experience informs every design, with best-in-class materials still part of every product.
We’re inspired by free spirits as well as free riders. Trailblazers who might not come close to a ski run. We’re for anyone who’s unafraid to stand out – with the fashion they wear and the moments they make. We’re still all about that perfect moment. But it could happen on and off the slopes. Our collections marry the extreme demands of nature with those of city life.
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The Role
Be the voice of Perfect Moment for our DTC customers while gaining broad, hands-on eCommerce experience.
- Manage customer contact via Help Scout
- Deliver VIP-level service
- Handle order tracking, fraud reviews, returns, and reconciliation; working closely with Operations
- Flag customer feedback to the wider business to help improve service and process
When contact volumes are lower, you'll flex into eCommerce support:
- Product data
- Sample and photography tracking
- Website merchandising
- Email builds
- Content updates
What We're Looking For
- 1-2 years' experience in customer service, admin, or digital roles within premium/luxury retail
- Experience with CRM/contact tools and inventory management systems
- A genuine passion for customer care and digital
- Strong prioritization and cross-functional collaboration (Ops, Finance, Marketing, Content, Product)
- A proactive, "above and beyond" attitude
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Key Responsibilities
- Customer service & VIP outreach (Help Scout)
- Weekly trade meeting reporting support
- Returns processing & fraud checks
- Shipment tracking & operational support
- Product data management, categorization & sizing
- Website content updates
- Photography/sample management
- CRM email build support
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