Irregular Choice
Customer Service & ECommerce Operations Exec
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About Us
Creators of Mischief Ltd is the licensed retailer for the globally recognised Irregular Choice brand. Established in 1999, Irregular Choice is known for its bold, creative footwear and accessories, with a loyal international following.
The company focuses on creating statement pieces that stand out from mainstream trends, appealing to customers who value individuality and creativity. With a strong online presence and dedicated fan base, Irregular Choice combines imaginative design with a commitment to quality and customer experience. Team members join a collaborative, fast-paced environment where passion for fashion, customer care, and operational excellence is highly valued.
Role Description
We are looking for a proactive and customer-focused Customer Service and E-commerce Operations Exec to join our growing team.
This is a full-time, permanent remote position based near Brighton or the South West Coast with local travel required.
You’ll play a key role in delivering an excellent customer experience and supporting Ecommerce operations with day-to-day essential administrative tasks. This is a great opportunity to be part of a small, supportive, family-run team whilst working with a long-standing brand community.
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Reporting to the Head of Ecommerce, your Key Responsibilities include:
- Respond promptly and professionally to all customer email enquiries
- Communicate with customers regarding orders, deliveries, returns, and refunds
- Support day-to-day ECommerce operations using platforms such as BigCommerce
- Assist with order processing, including coordination with 3PL partners for dispatch and delivery
- Process customer returns
- Collate and share customer feedback with relevant internal teams
- Promote a positive brand experience
Skills & Experience
Essential
- Previous experience in a customer service or customer-facing retail role
- Ability to work efficiently in a fast-paced environment and meet deadlines
- Good organisational skills and attention to detail
- Able to manage their own workload & maintain clear communication across multiple teams and touchpoints
- Strong Interpersonal Skills to communicate clearly, build rapport, and handle customer interactions with professionalism
- Previous administrative experience, including working knowledge of spreadsheets
- Excellent spoken and written English
- Ability to collaborate effectively with cross-functional teams
- Comfort using eCommerce platforms, CRM tools, and standard office software; willingness to learn new systems
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Desirable
- Previous experience working in the fashion or footwear industry
- Familiar with 3PL warehousing and distribution
- Familiar with ECommerce platform (BigCommerce)
- Past experience working with D2C ECommerce brands
- Previous experience in eCommerce operations (order processing, returns, stock checks) is highly beneficial
Why Join Us?
- Be part of a fun, supportive, and growing team
- Opportunity to grow within an expanding ECommerce business
- Hybrid future working model with a Brighton or South West office
- Make a positive impact to the Irregular Choice brand community
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