Envisage Recruitment Limited
Customer Service Engineer
Coventry
£40k – £50k/yr
Posted about 19 hours ago
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Job Title: Customer Service Engineer / Field Service Engineer
Location: Within 1 hour of Coventry ideally
Salary: £40-50k range depending on experience + company vehicle
Travel: UK and overseas travel may apply
Dimensions:
- Install, test, service and repair/rebuild machines ensuring the equipment conforms with company operating specifications and customer requirements.
- Promotion of machine tool performance & reliability, engineering competencies and customer service excellence.
- Provides prompt engineering support to customer manufacturing operations relating to machine tool installation, product performance, operating & maintenance procedures on customer premises.
- Provides timely accurate technical advice to customers (Help Desk).
- Evaluates product/service performance in the field.
- Provides technical inputs into development and evaluation of new products.
- Feeds back intelligence relating to customer needs, product & service performance, competitor product performance and sales activity to management.
- Ensures products conform to customer production & quality requirements.
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Qualifications & Experience:
- Engineering competencies to a minimum of trade level
- Tertiary in engineering mechanical or electrical (advantageous)
- Completed studies in business administration (advantageous)
- Customer service engineering experience in a geographically dispersed organization
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Competencies
- Excellent verbal and written communication skills
- Demonstrated PC Skills (Excel, Word, and PowerPoint)
- Able to meet deadlines, plan and organise work priorities
- Minimum of 5 years experience with Relevant trade or engineering qualifications for CNC machine servicing/support or Trade qualified electrical/electronics an advantage
- Strong focus on customer service
- Knowledge of CNC systems or Fanuc Robots and other CNC systems will be an advantage
- Able to work from their own initiative
- Demonstrate flexible and positive attitude
- Training will be given to the successful applicant
- Overseas and travel may apply
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Skills
CNC Machine Servicing
Electrical Engineering
Mechanical Engineering
Fanuc Robots
Customer Service
Technical Support
Machine Installation
Preventative Maintenance
Troubleshooting
Technical Advice
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Planning and Organizing
Written Communication
Verbal Communication