Nationwide
Customer Service & Excellence Industrial Placement - Mortgages (London)
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Customer & Service Excellence Industrial Placement - Mortgages
If you're ambitious, curious and enjoy working with people, our Customer & Service Excellence Industrial Placement provides an exciting opportunity to gain hands-on experience while exploring a future career in banking.
Help deliver brilliant experiences for customers and intermediaries while developing the skills and confidence to shape your future career.
Whether you're interested in customer service, commercial insight or understanding how businesses operate, this placement offers the opportunity to build practical skills while contributing to meaningful business outcomes.
The experience is designed to help you build confidence, apply your learning and gain valuable insight into how customer and intermediary experiences are delivered. Along the way, you'll broaden your network, work with experienced professionals and discover where your interests might take you after university.
Looking for a rewarding career in banking? Good things this way.
Where you’ll be working
You'll join our Mortgages function within the Intermediaries and Partnerships team, supporting the experiences of brokers, customers and business partners across Nationwide.
Working alongside experienced colleagues, you'll gain exposure to customer service, decision-making, market insight and relationship management while developing an understanding of how customer and intermediary needs help shape better outcomes.
Location
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, based at our London office.
RESPONSIBILITIES
What you'll be doing on the Customer & Service Excellence Industrial Placement - Mortgages
Our Customer & Service Excellence Industrial Placement is a 12-month programme designed to combine practical experience, professional development and real workplace learning. This isn't a placement spent watching from the sidelines. From day one, you'll contribute to meaningful work while receiving the support needed to learn and grow.
Your placement begins with induction, development support and structured learning designed to help you settle in, build confidence and understand the role you'll be performing. Alongside this, you'll join a 10-month collaborative project with other Industrial Placement students from across Nationwide. Throughout the placement, you'll gain hands-on experience while following a personalised learning pathway tailored to your role. Workshops, simulations and on-the-job learning will help you continue developing your skills and confidence.
The placement offers an opportunity to experience how customer service, market insight and business relationships contribute to successful customer outcomes. Rather than focusing on a single specialism, you'll gain broad experience and develop a better understanding of where your interests and strengths lie.
No two days are the same. Activities could include supporting brokers with mortgage enquiries, reviewing applications, helping resolve customer or intermediary issues, analysing market trends and customer feedback, and contributing to improvement projects.
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Working with colleagues across the business, you'll build relationships that help Nationwide understand customer needs and solve problems. Every interaction is an opportunity to help deliver simply brilliant experiences for our customers and intermediary partners.
Along the way, you'll develop transferable skills in communication, customer service, stakeholder management, analysis, problem solving and commercial awareness. The placement places strong emphasis on learning, potential and future development rather than previous experience.
There will also be opportunities to build confidence through workshops, simulations and practical learning experiences designed to support your development.
Successful completion of the placement may help shape future career choices and could provide a route into one of our Skills Development Programmes after university.
Who we're looking for on the Customer & Service Excellence Industrial Placement - Mortgages
We're looking for curious, motivated people who enjoy working with others, solving problems and learning new skills. You'll share our determination to push for better and put customers first in the decisions you make. Whatever your route, this placement will help you gain valuable experience while exploring where a future career in customer service, relationship management or commercial delivery could take you.
To succeed on our Customer & Service Excellence Industrial Placement, you'll need to show:
- An interest in customer service, relationship management and customer experience.
- Confidence building relationships and working with different people.
- Curiosity about how businesses understand and respond to customer needs.
- The ambition to keep growing, take on new challenges and build towards your next career step.
- A logical, methodical approach, with the ability to understand both the detail and the bigger picture.
- The confidence to build relationships and work with colleagues across the business.
- Drive, high performance and a commitment to learning from feedback and setbacks.
- A determination to push for better and put customers first in the decisions you make.
Eligibility
You must be studying towards an undergraduate degree in any discipline. (Add any specific degree requirement here if stated as essential by the business area)
Our customer first behaviours
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
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QUALIFICATIONS
The extras you’ll get
High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:
- Structured learning, personalised development and hands-on experience to help you build future-ready skills and progress your career in banking
- 25 days holiday each year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days
- The opportunity to earn an annual bonus based on your performance
- Private medical insurance to help you access additional healthcare when you need it
- Wellhub access to a range of free and paid fitness and wellbeing options, plus free on-site gyms at selected locations
- A highly competitive pension to help you start building your financial future
- A great selection of additional benefits through our salary sacrifice scheme
- Up to 14 paid hours each year to volunteer for a cause that matters to you
- Life assurance to provide additional peace of mind for you and the people who matter to you
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button, where you’ll be asked to answer a few quick questions for us.
We’ll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, you could be selected to attend one of our assessment centres which run from December 2026.
Visa sponsorship information
As a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the applicable Immigration Rules and guidance (which are subject to change). The Skilled Worker route has specific requirements relating to skill level of the role and minimum salary expectations. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited or may not be possible for some programmes.
VISA Sponsorship cannot be offered on this programme.
All successful applicants with need to demonstrate their right to work in the UK on commencement of employment and for the duration of the programme applied for without requiring sponsorship.
If you have any further questions, please contact us at Early.Careers@nationwide.co.uk
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