Williams Environmental
Customer Service Executive
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Company Description
Williams Environmental is a leading hazardous waste transfer station focused on safe and efficient waste management solutions. The company operates state-of-the-art facilities and employs highly trained professionals to handle and process hazardous materials in full compliance with regulatory standards. Services include waste collection, sorting, storage, and disposal, with a strong emphasis on environmentally responsible practices. Williams Environmental prioritizes safety, sustainability, and customer satisfaction, providing tailored solutions to meet diverse client needs. Applicants can expect to join an organization committed to reliability, compliance, and high-quality service in hazardous waste management.
Role Description
The Customer Service Executive is a full-time, on-site role based at our facility in West Thurrock. This role involves serving as the primary point of contact for clients, responding to inquiries, and providing accurate information about hazardous waste management services. Daily tasks include:
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- Managing incoming calls and emails
- Processing service requests and bookings
- Updating customer records
- Ensuring timely communication between clients and operational teams
The Customer Service Executive will monitor customer feedback, support issue resolution, and contribute to continuous improvement in customer satisfaction. The role also includes:
- Preparing basic reports
- Maintaining service documentation
- Collaborating with colleagues to uphold safety, compliance, and service standards
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Qualifications
- Strong customer-facing abilities, including Customer Service and Customer Support skills.
- Experience or aptitude in Customer Satisfaction and Customer Service Management.
- Excellent interpersonal skills and clear written and verbal communication.
- Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
- Comfort working in an industrial or environmental services setting; awareness of health and safety practices is an advantage.
- Proficiency with basic computer applications and customer relationship management (CRM) tools.
- Previous experience in customer service, contact center, or administrative roles is beneficial.
- Willingness to learn industry regulations and procedures related to hazardous waste management.
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