TE Connectivity
Customer service executive
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Job Overview
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints.
A key focus of the role is developing strong working relationships with customers and internal support functions.
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Your New Role
- Be the primary day-to-day interface for assigned account partners in the UK
- Carry out contract reviews on orders/schedules and process them within SAP
- Progress and expedite orders as requested
- Process requests for quotations
- Process customer returns
- Investigate credit and debit requests and queries, issuing credits/debits where necessary
- Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues
- Review, action, and issue all relevant order-related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow-up activities
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Your Ideal Background
- Excellent interpersonal skills and telephone manner
- Ability to communicate effectively with customers and people at all levels of the organisation
- Proactive and flexible attitude with a strong team focus
- Organised and methodical approach with excellent attention to detail
- Demonstrable experience handling customers in a highly customer-oriented environment
- SAP experience preferred but not essential
- Ability to work under pressure and meet tight deadlines
- Experience using Outlook, Word, and Excel
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