Essentra
Customer Service Executive
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Customer Service Executive
We are currently seeking a Customer Service Executive to join our established team in Jarrow.
This is an office-based role requiring a customer-focused individual who can provide a hassle-free service to our customers, while also supporting business growth through lead generation, upselling, and cross-selling.
Strong attention to detail is essential, along with a proactive approach to problem-solving and maintaining low error rates.
The ideal candidate will be confident and proactive, with experience delivering customer service in a fast-paced environment.
Our focus is on customer service capability rather than prior office experience; we welcome applicants with proven experience in any customer-facing environment.
Responsibilities
- Maintain accurate account and customer data.
- Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns
- Identify new product opportunities and generate leads
- Liaise and build network with internal departments
- Upsell and cross sell new products
- Follow up on all commercial activity
- Operate effectively and adhere to current business policy and procedures
- Delivers consistent performance and achieves KPI's and business targets
- Drives self-development
- Manage time effectively and efficiently
- Understanding of company strategy and propositions
- Support other departments, dependant on the needs of the business
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Required Skills and Experience
- Customer Service experience
- Excellent communication skills
- Good attention to detail
- Commercially aware
- Experience in service/sales environment
- Minimum "A" Level Standard
- Delivery of agreed commitments and objectives
- Highly organised
- Team player
- Strong work ethic
- Complaint Management/Resolution experience desirable
- Manufacturing knowledge desirable
- Experience of Microsoft package (Excel, Word etc.) desirable
What we offer
- £24,800 starting salary
- Great career prospects
- Discretionary bonus
- Up to 5% matched pension contribution
- 4x annual salary life assurance
- 25 days annual leave plus bank holidays
- Extra paid day off for your birthday
- Paid day off for volunteering
- Employee discounts through MyDiscounts
- Holiday Purchase Scheme
- Eyecare Vouchers
- Cycle to work scheme
- UK Sharesave Scheme
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Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.
Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.
As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.
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