TRP Recruitment ltd
Customer Service Executive (Temporary & Part Time)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Executive
We're hiring a part-time Customer Service Executive for an 8-week contract (3 days per week, Mon-Wed) to support peak trading in a fashion-homeware business.
The role will be remote with training to be office-based in the first week and is looking to start at the beginning of November. You'll deliver prompt, professional support across all channels and keep their Shopify and Gorgias records accurate and up to date.
Main Responsibilities
- Responding quickly and professionally to customer enquiries via email, social, phone, and live chat.
- Handling end-to-end service tasks: order processing, product queries, returns, exchanges, and delivery updates.
- Owning case management in Gorgias: tagging, prioritising, macros, SLA adherence, and escalation when needed.
- Keeping Shopify orders/customer records accurate; raising refunds, exchanges, and replacements.
- Flagging recurring issues and sharing insights with the team to improve CX.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specifications
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Proven customer service experience within e-commerce; fashion/homeware a plus.
- Proficient with Gorgias (essential) and Shopify (essential).
- Clear, friendly written and phone communication; calm under pressure and deadline-driven.
- Strong attention to detail and ownership mindset; comfortable triaging multiple tickets.
- Available 3 days per week for 8 weeks between November and December; able to work remotely.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location