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Customer Service Executive
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About The Role
This full-time Customer Service Executive position in Wolverhampton offers £14.36 per hour, working Monday to Friday, 8:00am until 4:30pm, with an unpaid hour for lunch. The successful candidate will join a small office team of twelve at a waste removal company, handling enquiries, resolving issues, and maintaining excellent standards of service. Strong communication, confidence, and a professional manner are essential, alongside the ability to manage a varied workload. Saturday overtime becomes available once fully trained, paid at 150%. The contract begins on a temporary basis with potential to become permanent for the right person.
Customer Service Executive Hourly Rate: £14.36 per hour
Hours: Monday–Friday, 8:00am–4:30pm
Lunch: 1-hour unpaid lunch break
Overtime: Saturday overtime once per month when fully trained, paid at 150% (£21.54 per hour)
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Contract: Temp to perm opportunity for the right person
Location: Wolverhampton
Pertemps Wolverhampton are currently looking for a Customer Service Executive to join a busy waste removal company.
This is a great opportunity to join a small, friendly team of 12 people based in an office environment. We are looking for someone who will be a great addition to the team.
We are looking for someone who is professional, hardworking, confident, with excellent people skills and the ability to work well in a busy customer service environment.
The Role
You will be responsible for providing excellent customer service and dealing with a variety of customer enquiries, including:
- Handling customer service calls relating to waste removal
- Taking bookings
- Dealing with pricing enquiries
- Handling general enquiries and customer queries
- Resolving complaints and disputes
- Dealing with trade waste contracts and related calls
- Responding to emails regarding bookings, enquiries, queries, and disputes
- Providing a professional, helpful, and efficient service to customers
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About You
We Are Looking For Someone Who
- Has excellent customer service and communication skills
- Is professional, hardworking, and reliable
- Has a confident and professional approach when dealing with customers
- Has good people skills and enjoys working as part of a small team
- Is comfortable working in a busy customer service office
- Is confident speaking to customers over the phone and responding to emails
- Doesn't mind working in a waste removal environment
Temp to Perm
There is potential for the position to become permanent for the right person.
If you are confident, hardworking, professional, and enjoy working with people in a busy office environment, we would love to hear from you.
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