Factra
Customer Service Executive
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About Us
Factra Ltd is a growing manufacturing and e-commerce company in the e-liquid, CBD, and health supplements space. We’re a small, supportive team, and we’re looking for someone organised, positive, and customer-focused to join us. If you enjoy helping people, keeping things running smoothly, and having a role that’s a bit different every day, this could be a great fit.
What the Role Involves
Customer Service
- Reply to customer emails, support tickets, and phone calls
- Handle general enquiries, order issues, and product questions
- Keep a friendly and professional tone with every customer
- Come up with ideas to help improve customer satisfaction and overall experience
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Office & Admin Duties
- Raise customer invoices
- Work with other departments (production, warehouse, dispatch) to check stock levels and resolve order issues
- Help with day-to-day office tasks like filing, updating documents, and ordering supplies
- Support the wider team with general admin when needed
What We’re Looking For
- Someone friendly, approachable, and confident on the phone
- Good written communication skills
- Organised and able to juggle tasks without getting flustered
- Comfortable using basic computer programs (email, spreadsheets, CRM systems, etc.)
- A team player who’s happy to pitch in where needed
- Previous customer service experience is helpful, especially in e-commerce, but not essential if you’re a quick learner
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Bonus
- Experience with like ecommerce platforms, ERP Systems and invoicing software, or similar
- Any background in office administration or stock coordination
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