plan.com
Customer Service Executive
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Pay: Up to £26,436.84 per year
About the role:
Due to our rapid and accelerating growth, Telserve trading as Plan.com is looking to recruit Customer Services Executives to join our fast-paced department.
Working hours are 8 hour shifts patterns, covering the phones between 9am and 6pm Monday to Friday.
Responsibilities:
- Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
- Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
- Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers
- Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
- Escalating issues where appropriate to the Customer Services Manager
- Ensuring that all customers experience an exceptional level of service
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Key skills/attributes:
- Excellent communication skills on all levels
- Ability to work on own initiative as well as part of a team
- Sound numerical skills
- Sense of urgency and the ability to work in a fast-paced office environment
- Deadline focused with ability to prioritise tasks
- Flexible and multi-tasking ability to produce results
- Excellent knowledge of Microsoft Office, especially Microsoft Excel
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What's in it for you?
- Being the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021 is a glowing representation of what a great team we have here and the fantastic company culture we have built
- We have an excellent staff retention record and an upbeat, motivated workforce
- Competitive salary
- Regular staff incentives
Experience:
- Customer service: 1 year (required)
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