Edge Building Products
Customer Service Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Contract type: permanent
Working hours: Monday to Friday, 07:00 - 16:30
Job Title: Customer Service Executive
Location: Horsham
Job Overview
We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.
Key Responsibilities
- Process customer quotations and orders accurately via phone, email, and website
- Provide prompt, professional, and friendly customer service at all times
- Handle customer enquiries, resolve issues, and follow up where necessary
- Maintain strong product knowledge to advise customers effectively
- Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
- Ensure all internal systems and processes are followed correctly
- Support the team in achieving service and performance targets
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Experience
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confident using Microsoft Office applications (Word, Excel, Outlook)
- Ability to multitask and work efficiently in a fast-paced environment
- Previous experience in a customer service role is preferred
- Knowledge of building products or the construction trade would be an advantage
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Personal Attributes
- Customer-focused with a positive and proactive attitude
- Team player with a willingness to support colleagues
- Reliable, adaptable, and able to work under pressure
To apply, please submit your CV and Supporting Statement, addressing the requirements in the job description.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location