World Duty Free Group
Customer Service Leader
Uttlesford
Posted about 15 hours ago
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Customer Service Leader - Lead the Way at Stansted Airport!
Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Stansted airport.
Contract
- 38.5 hours per week, Full time, 2 week pattern - every other weekend off
- Full flexibility required
Salary
- Annual salary with a 12% Management Bonus
Benefits
- Fantastic perks, including free parking, staff and travel discounts
- Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance
- Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts
Your Responsibilities
- Inspiring and leading the team to deliver an exceptional customer service experience
- Coaching and developing the team to achieve sales targets and uphold store standards
- Collaborating with peers and Customer Service Leaders to ensure seamless operations
- Maximizing department and category performance to optimise overall store success
- Implementing strategies to enhance customer satisfaction and loyalty
What You Need
- Proven track record in successfully managing a team within a retail customer service and sales environment
- Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
- Strong customer focus and the ability to engage and influence both internal and external customers
- Self-motivated, passionate, enthusiastic, and a natural team leader
- Excellent organizational and problem-solving skills to handle day-to-day store operations
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Why Choose World Duty Free
- At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role.
- As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.
- At World Duty Free, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
- We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
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Ready to lead the way and take on this exciting opportunity?
Apply now and become a valued member of the World Duty Free team!
The Application Process
- After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview. If you are unsuccessful, we will always email you to let you know.
- To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
GENERAL INFORMATION
- Job Title: Customer Service Leader
- Location: Stansted
- Pay: Competitive Annual Salary
- Contract Type: Permanent
- Position Type: Full Time
- Weekly hours: 38.5
- Shift Pattern: 2 week Shift Pattern, Wk1 Mon, Tues, Wed Sat and Sun, Wk 2 Wed, Thur and Fri, Full flexibility Required
- Benefits: Fantastic benefits including free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)
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