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Customer Service Level 2 Apprenticeship
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Level 2 Customer Service Apprentice
We are looking for a motivated and enthusiastic individual to join our team as a Level 2 Customer Service Apprentice. This role is ideal for someone looking to gain hands-on experience in a customer-facing environment while working towards a nationally recognised qualification.
What you'll do at work
- Deliver excellent customer service through various channels
- Handle customer queries, requests, and complaints professionally and efficiently
- Learn and maintain product/service knowledge to provide accurate information
- Support the team with general administrative duties (data entry, filing, updating records)
- Maintain a positive and professional attitude at all times
Training provider
HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
- Next Level will work closely with you to complete your Customer Service Practitioner Level 2 Apprenticeship
- We can hire apprentices at any time and hold regular workshops for those on the course
- These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre
- You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to offer any support needed and ensure your learning is completed
- If required, we can also provide Functional Skills in Maths and English throughout your apprenticeship
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Requirements
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
About this employer
Next Level Training are the business development group for Reflections Training Academy. We offer government-funded apprenticeships in Business Administration, Customer Service, Management, Marketing and HR. As well as Study Programmes in Business Administration and Employability Skills.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
- This apprenticeship can lead to a career in customer service and beyond
- You could go on to complete your level 3 customer service upon completion
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