Customer Service Level 2 Apprenticeship - Doggy Daycare

Location

Tamworth (B79 7XE)

Closing Date

Closes in 13 days (Thursday 15 October 2026 at 11:59pm)

Salary

Wage £12,480 for your first year, then could increase depending on your age

Hours

30 hours per week, May increase in agreement with the apprentice to 40hrs

Work Schedule

12.30pm - 18.30pm

Job Summary

Love Dogs? This is the perfect apprenticeship for someone who loves to work with dogs. We will support you in looking after much loved members of peoples family and dealing with customers.

Responsibilities

• Meet and greet customers
• Deal with customer enquiries
• Answer phones
• Sign dogs in and out
• Care for and supervise dogs throughout the day
• Play with dogs
• Keep play areas clean and tidy
• Assist with the deep cleaning of the unit twice per week
• Shadow vet once per week to learn new skills
• Feed dogs
• Administer light medications (fully supervised)

Training

• Training provider: JUNIPER TRAINING LIMITED
• Training course: Customer service practitioner (level 2)
• Course contents:
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
  • Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
• Training schedule: 20% off-the-job training, End point assessment, Maths and English functional skills if required, Dedicated skills coach who will attend the site to assess the apprentice.