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Customer Service Level 2 Apprenticeship - Doggy Daycare Burton-On-Trent
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Love Dogs? This is the perfect apprenticeship for someone who loves to work with dogs.
We will support you in looking after much loved members of peoples family and dealing with customers.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Meet and greet customers
- Deal with customer enquiries
- Answer phones
- Sign dogs in and out
- Care for and supervise dogs throughout the day
- Play with dogs
- Keep play areas clean and tidy
- Assist with the deep cleaning of the unit twice per week
- Shadow vet once per week to learn new skills
- Feed dogs
- Administer light medications (fully supervised)
Where you'll work
30A Bond Street
Burton-On-Trent
DE14 3RZ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
- Customer Service Practitioner Apprenticeship Level 2
- 20% off-the-job training
- End point assessment
- Maths and English functional skills if required
- Dedicated skills coach who will attend the site to assess the apprentice.
Desirable qualifications
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- GCSE in:
- English & maths (grade A*-C/ 4-9)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
This is a loud and physical environment, please think about this before applying.
About this employer
At Doggy Day Care Burton we look after your dog in a safe and secure indoor environment with plenty of mental stimulation. Your best friend is cared for as if its our own and we also offer a grooming service. we are located at the back of Burton college within easy reach of all public transport and town center.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
A full-time position is available upon successful completion of apprenticeship and probationary period.
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Paul Nightingale
Paul.nightingale@junipertraining.co.uk
07395789959
The reference code for this apprenticeship is VAC2000034759.
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