Find an apprenticeship
Customer Service Level 2 Apprenticeship (Fitness)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Level 2 Apprenticeship (Fitness)
HG 20 LTD
Harrogate (HG1 1UE)
Closes in 18 days (Friday 23 October 2026)
Summary
This is a fantastic opportunity to be part of this growing company. As a Customer Service Apprentice for Bodystreet you will be using your Customer Service skills to help clients achieve their fitness goals.
Wage: £11,648 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices:
Minimum wage rates (opens in new tab)
Training course:
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
Hours:
Monday - Sunday - Varied shifts TBC
28 hours a week
Start date:
Sunday 8 November 2026
Duration:
1 year 6 months
Positions available:
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
After thorough training, as a BodyStreet Trainer you will be involved in all areas of our business.
- Helping with new client engagement
- Demonstrating our unique workout
- Delivering bespoke workout sessions to our clients
You will be happy to talk to enquirers about BodyStreet
Book trial sessions and deliver workout sessions for our clients
You will also be expected to muck in with every detail of the studio including cleaning the shower if that what it takes to have our boutique style studio looking at its very best for every client
Where you'll work
24 Station Parade
Harrogate HG1 1UE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider:
CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training course:
Customer service practitioner (level 2)
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule:
Full Level 2 Customer Service Apprenticeship Standard
Functional Skills Maths and English if required
Requirements
Desirable qualifications:
GCSE in: Maths & English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
Attention to detail
Organisation skills
Team working
Customer care skills
Physical fitness
Other requirements:
After thorough training, as a Bodystreet Trainer you will be involved in all areas of our business helping with new client engagement, demonstrating our unique workout and delivering bespoke workout sessions to our clients.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About this employer
Bodystreet is a fitness concept that operates in the area of "boutique fitness studios". These are small studios that concentrate on very specific wishes of certain target groups. Bodystreet is a specialist for training efficiency and uses electromuscular stimulation, or EMS for short. This technique originated from sports medicine and astronautics and is characterised by an extraordinarily efficient workout. Bodystreet is the world’s market leader in EMS boutique studios.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). We would hope to offer you a full time job as part of the Bodystreet Team once your apprenticeship is completed.
Ask a question
The contact for this apprenticeship is:
CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION
Clara Phillips-Williams
Clara.Phillips-Williams@ymca.co.uk
020 3994 9544
The reference code for this apprenticeship is VAC2000056979.
Apply now
After signing in, you’ll apply for this apprenticeship on the company's website.
Sign in or create an account
Support links
Get help (opens in new tab) or give us feedback (opens in new tab)
Lower footer links
Accessibility
Cookies
Privacy
Terms and conditions
© Crown copyright
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills