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Customer Service Level 2 Apprenticeship (Fitness)
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About the Role
This is a fantastic opportunity to be part of this growing company. As a Customer Service Apprentice for Bodystreet you will be using your Customer Service skills to help clients achieve their fitness goals.
What You'll Do at Work
Bodystreet is a fitness concept that operates in the area of "boutique fitness studios". These are small studios that concentrate on very specific wishes of certain target groups. Bodystreet is a specialist for training efficiency and uses electromuscular stimulation, or EMS for short. This technique originated from sports medicine and astronautics and is characterised by an extraordinarily efficient workout. Bodystreet is the world's market leader in EMS boutique studios
After thorough training, as a BodyStreet Trainer you will be involved in all areas of our business.
- Helping with new client engagement
- Demonstrating our unique workout
- Delivering bespoke workout sessions to our clients
- You will be happy to talk to enquirers about BodyStreet
- Book trial sessions and deliver workout sessions for our clients
- You will also be expected to muck in with every detail of the studio including cleaning the shower if that what it takes to have our boutique style studio looking at its very best for every client
Where You'll Work
The Arcade Bedford MK40 1NS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION
- Training course: Customer service practitioner (level 2)
- Understanding apprenticeship levels (opens in new tab)
What You'll Learn
- Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
- Full Level 2 Customer Service Apprenticeship Standard
- Fitness Instructor Qualification
- Functional Skills Maths and English if required
Desirable Qualifications
- GCSE in:
- Maths and English (grade 4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Organisation skills
- Physical fitness
- Customer care skills
- Attention to detail
Other Requirements
- After thorough training, as a Bodystreet Trainer you will be involved in all areas of our business helping with new client engagement, demonstrating our unique workout and delivering bespoke workout sessions to our clients. The successful apprentice will work at both of sites based in Bedford and Milton Keynes so the ability to travel is essential
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Company Overview
Operating now for over 15 years, our 300 studios located across Europe uses the latest fitness technology (EMS – Electro Muscular Stimulation) to ensure even the busiest, de-motivated clients can achieve fitness results normally only reached by those going to the gym 3 or 4 times a week. Our once-a-week, 20-minute workout is all it takes for our clients to achieve their goals. We're not about large membership numbers, we’re all about being personal; personal service, personal training, personal goals. And that’s why we are thinking outside the box about the types of people we want to recruit. We want to hear from people who have a real interest and perhaps some experience in sport/fitness, hospitality or retail sectors and, if you fit with our culture, we will invest in you to get you qualified.
Salary and Benefits
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- We would hope to offer you a full time job as part of the Bodystreet Team once your apprenticeship is completed.
Contact Information
The contact for this apprenticeship is:
CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION
Clara Phillips-Williams
Clara.Phillips-Williams@ymca.co.uk
020 3994 9544
The reference code for this apprenticeship is VAC2000042932.
Closes on Wednesday 26 August 2026
After signing in, you’ll apply for this apprenticeship on the company's website.
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