Elliotts
Customer Service Level 3 Apprenticeship
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Job type: Full time / Fixed Term Contract
Hours: 40 Per Week (Monday - Friday)
Location: Totton
Salary: £16,640
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.
We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.
The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people.
Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
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The Role
Within your working day, you'll be working towards your Apprenticeship with HTP Apprenticeship College whilst:
- Getting to know our products, from timber and bricks to everything else a job needs
- Serving trade and home customers at the counter, on the phone and by email
- Working out prices and quotes for customers' jobs
- Getting out in the yard, checking in deliveries and loading up customers
- Seeing how we plan deliveries and get materials out to sites on time
- Learning how we order stock and make sure we've got what customers need
- Finding out what makes a branch successful, from looking after customers to making a profit
- Working alongside your Branch Manager to see how a branch is run day to day
- Spending time with other branches and teams across Elliotts
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
Qualification
4 GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Math.
What’s in it for me?
- Annual profit share scheme
- Company pension
- 22 days holiday plus bank holidays
- Full product and systems training
- Unlimited training to help you keep growing
- Cycle to work scheme
- 24/7 wellbeing support
- Enhanced maternity and paternity pay
- Staff discounts
- Christmas hamper
- Pizza on us every month
- Free parking on-site
If this sounds like a good fit for you, apply here: Customer Service Apprentice – Find an apprenticeship – GOV.UK
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