Nichols
Customer Service & Logistics Co-ordinator
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Customer Service & Logistics Co-ordinator (Out of Home)
We're Nichols - the home of Vimto, and there is no other business quite like ours!
We have been making life taste better since 1908. Every day here is bursting with flavour – from the loved brands we’re proud to share with the world, to the energy, ambition and innovative ideas that fizz through our teams.
As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products that everyone loves.
At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. This is a place where you can be yourself, speak up, and get stuck in. We celebrate the wins, cheer each other on and keep things fizzing with positivity. From leaders who listen to teammates who’ve always got your back, its work that feels as good as it tastes!
We take a refreshingly agile approach to how we work, combining the energy of being together in the office with the flexibility of working from home. You’ll be office-based three days a week, with core hours designed to help you balance work and home life.
Nichols is where serious fun meets real opportunities – and where work tastes better.
ABOUT THE OPPORTUNITY:
As a Customer Service & Logistics Co-ordinator for the Out of Home route to market you will be responsible for the smooth processing of customer orders and related activities to ensure On-time In-full delivery of products. You’ll effectively & efficiently manage related activities including stock allocation, returns, credit/debit creation as well as resolving customer complaints & queries.
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THE ROLE WILL INCLUDE:
- Own daily customer service control for the Out of Home route to market, including order status, delivery risk, stock constraints and customer communication.
- Provide a single point of contact for commercial, supply chain, operations and 3PL teams on service-related issues.
- Proactively identify orders at risk of failure and coordinate recovery actions before they impact OTIF or availability.
- Manage communication of shortages, delivery delays, substitutions, allocations and recovery plans in a timely and consistent way.
- Track recurring 3PL operational failures, including picking, dispatch, stock accuracy, delivery compliance and proof-of-delivery issues.
- Support root-cause analysis and corrective action plans for service failures, with clear ownership and follow-up.
- Closely manage problematic stock actions and required operational rework.
ABOUT YOU…
To make a splash in this role you will bring…
- Experience of working in customer service & logistics role in a fast paced environment
- Excellent Interpersonal skills and the ability to build relationships quickly & effectively across all levels and influence key stakeholders internally & externally
- Effective communication skills to interact with cross-functional teams, suppliers, customers, and stakeholders.
- Strong ability to manage multiple priorities and coordinating issue management with other departments
- Ability to manage and maintain accurate master data (e.g., customer information, cost to serve, 3PL master data) within ERP (Ideally SAP4 HANA)
- Experience of working in accordance with standard operating procedures
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BENEFITS OF WORKING WITH US:
No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:
- 25 days holiday (with opportunity to buy extra every year)
- Annual Bonus
- Save as you Earn Share Scheme
- Option to join our private medical cover scheme
- Enhanced Primary Carers leave and sick pay
AND LET’S NOT FORGET THE PERKS…
We are also proud to offer:
- Holiday home stay
- Your birthday off work
- Free on site parking
- 1 day a year off work to volunteer in the community (you choose when and where)
- Help yourself to our drinks when at one of our sites
- Staff shop with discounts on our products
Apply now if you want a taste of a new career and join Nichols - Where work tastes better.
We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking.
Our standard recruitment process for short-listed candidates typically includes an initial call with our Talent Advisor, followed by a first stage interview via Microsoft Teams and second stage interviews face to face. If you require any reasonable adjustments to be made during the recruitment process please feel free to contact us.
We understand that many candidates use AI tools to help prepare applications. You're welcome to use these tools to improve spelling, grammar or structure, but your application must accurately reflect your own skills, experience and achievements.
Any job offer is subject to an individual’s Right to Work in the UK. Unfortunately, we are unable to sponsor visas.
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