Job Title: Customer Service & Logistics Coordinator

Location: Manchester

We’re looking for a proactive and detail-oriented Consumer Service Coordinator to join our team in Manchester. As part of Spectrum Brands, home to leading household names such as Remington, Russell Hobbs, and George Foreman, this role is central to delivering exceptional consumer support across our Retailers and Direct-to-Consumer (DTC) channels. You’ll be responsible for managing consumer queries and reviews, supporting service operations, and driving continuous improvement in performance and ways of working.

The Role

This is a dynamic role that requires ownership, initiative, and a collaborative mindset. You’ll work closely with internal teams and external partners to ensure a seamless consumer experience, contributing to Spectrum Brands’ commitment to quality and innovation.

Duties will include:

• Respond to consumer queries, reviews, and service requests across multiple channels with empathy and professionalism.
• Manage the full lifecycle of consumer liability claims, including negotiation and resolution.
• Liaise with insurers and legal teams, providing accurate documentation and claim histories.
• Process orders, returns, and credits using SAP, ensuring timely and accurate resolution.
• Monitor and manage outstanding orders, cancellations, and undelivered parcels.
• Act as the first point of contact for third-party helpdesks and consumer support teams.
• Provide administrative support for non-core SAP activities (e.g., sample orders, direct dispatch).
• Collaborate with investigation technicians to resolve product-related issues.
• Review and manage orders to ensure smooth processing.
• Identify and implement improvements to service processes and consumer experience.
• Perform ad hoc tasks to meet evolving consumer needs.