Zachary Daniels
Customer Service & Logistics Executive
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Customer Service & Logistics Executive | Retail | Central London | £40k
FTC 9-12 months, Hybrid working (Friday Working From Home)
I'm partnering with a fast-growing luxury brand to appoint a Customer Service & Logistics Executive.
The business is in an exciting period of growth, with major international expansion and further retail growth planned.
The role
- Manage B2B customer orders end-to-end, from SAP order entry through to dispatch
- Build strong relationships with customers, providing updates on orders, availability, and delivery
- Coordinate international shipments, transport, customs, and 3PL activity
- Maintain accurate stock records and investigate inventory discrepancies
- Support stock transfers, boutique replenishment, and consignment reconciliations
- Work closely with warehouses and 3PL partners across multiple global locations
- Support inbound purchase orders, logistics costs, and invoice reconciliation
- Work with Sales, Finance, and Supply Chain to resolve operational issues
- Support the growing e-commerce operation, including website, Amazon, and TikTok Shop
- Identify opportunities to improve processes, accuracy, and efficiency
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What we're looking for
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You'll ideally have experience across customer service/order management and logistics or supply chain, ideally within luxury, beauty, fashion, retail, FMCG, or another premium product-led business.
You'll need:
- SAP experience - essential
- Strong Excel skills, including VLOOKUP/XLOOKUP and PivotTables
- Experience managing customer orders through to fulfillment
- Exposure to international logistics, warehousing, and/or 3PLs
- Strong attention to detail and confidence
Whilst the role is initially on a 9-12 month FTC, there is an opportunity for the role to become permanent.
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