Lovell Partnerships Ltd
Customer Service (Maintenance) Operative
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Permanent – Full Time – 40 hours
Are you a skilled and customer-focused operative with a commitment to quality workmanship and exceptional service? We are seeking a Customer Service Operative to join our team, delivering responsive maintenance and warranty repairs to homeowners.
In this role, you will attend to defects reported during the warranty period, ensuring all works are completed to the highest standard and achieving outstanding customer satisfaction. You will build positive relationships with customers, maintaining professionalism, discretion, and respect at all times while representing the company.
- Coordinate effectively with occupants and subcontractors
- Provide practical support where required
- Respond to emergency situations by making works safe and minimizing further damage
- Take responsibility for completing defects where subcontractors have not fulfilled their obligations
- Ensure all work complies with company quality standards
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A strong understanding of health and safety is essential, alongside excellent communication skills, a proactive approach, and a commitment to delivering a first-class customer experience.
Benefits
- 26 days annual leave
- Discretionary bonus, based on business performance
- Private Medical Insurance including 24 Hour Digital GP
- Pension Scheme, 5% matched, defined contribution scheme
- Salary Sacrifice opportunities exist with our Cycle to Work and Additional Holiday Purchase
- Life Assurance
- Employee Assistance Programme
- Group Discount Scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
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We are committed to enhancing the communities in which we work, building quality homes for real people, and looking after our own people; developing talent is key to achieving this. We understand that the success of our organization comes from the strengths, skills, and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo while working as one to achieve our goals and make Lovell a great place to work for all.
Please refer to the Job Description upon completing your application.
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