OSBORNE APPOINTMENTS LIMITED
Customer Service Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Manager
OA are recruiting for a Customer Service Manager to join our client’s growing team.
Our client is a leading provider of professional skincare technology, treatment systems, and skincare products to salons, spas, and aesthetic clinics.
We are looking for an enthusiastic and commercially minded Customer Service Manager to build strong, long-term relationships with professional customers. You will support clinics, salons, and spa partners throughout their customer journey, from onboarding and training through to account development, product adoption, and retention.
You will act as a trusted partner, helping customers maximize the value of their equipment, treatment protocols, training, and retail opportunities. This is a highly collaborative role, working closely with Sales, Training, Technical Support, Marketing, Operations, and Quality to deliver an exceptional customer experience.
Location: Elstree, Borehamwood
Hours: Monday to Friday, 9am-5:30pm. Office based.
Salary: £50,000-£55,000
Customer Service Manager Benefits
- 23+8 holidays (3 mandatory over Xmas period)
- Pension – 2% Employer / 3% Employee
- Life Insurance – 2 x Salary after 6 months’ service
Customer Service Manager Key Responsibilities
- Manage a portfolio of professional salon, spa, and clinic customers, building strong relationships and supporting retention and growth.
- Manage customer onboarding, including equipment implementation, training coordination, and first-treatment support.
- Work with the Training team to support customer development, including advanced training and progression towards Advanced Clinic status.
- Understand customer business needs and provide practical support to increase treatment utilisation, bookings, and retail sales.
- Identify at-risk accounts, retention opportunities, and potential cross-selling opportunities, referring qualified leads to Sales.
- Support customer launches, campaigns, demonstrations, events, and trade activity.
- Manage customer queries, complaints, and service issues, working with Technical Support and Operations to ensure timely resolution.
- Maintain accurate CRM records and provide reporting on customer engagement, satisfaction, training, product adoption, and account growth.
- Represent the company professionally across all customer interactions.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Customer Service Manager Skills & Experience
- Experience in customer success, account management, or a similar client-facing B2B role.
- Excellent communication, relationship-building, and problem-solving skills.
- Proactive, organised, and commercially aware, with the ability to manage a customer portfolio and competing priorities.
- Strong customer service focus and confidence handling customer concerns.
- Confident using CRM systems, Microsoft Office, and digital communication platforms.
- Willingness to travel occasionally to customers and events.
- Experience within beauty, aesthetics, skincare, medical devices, wellness, or professional services is desirable.
- Knowledge of salon, spa, clinic, or aesthetic business operations is desirable.
- Experience with professional equipment, customer onboarding, training, or account development is desirable.
- Experience using CRM, ERP, or customer service systems is desirable.
- Beauty therapy, aesthetics, skincare, or related qualifications are desirable.
- Customer-focused, professional, and commercially minded.
- Proactive, dependable, and confident taking ownership.
- Resilient and comfortable handling challenging conversations.
- Collaborative and confident working across teams.
- Organised, detail-oriented, and strong on follow-up.
- Passionate about the beauty, skincare, and aesthetic industries.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you are interested in this position, please apply online with your CV.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location