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Customer Service Manager
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Customer Service Manager
Huddersfield
Salary - circa £45,000 Per Annum
Full-Time - Monday–Friday
Are you an experienced Customer Service Manager who enjoys leading teams, improving customer journeys and driving high standards?
We’re working with a leading retail business in Huddersfield that is looking for an ambitious and commercially minded Customer Service Manager to join its growing team. This is a fantastic opportunity for someone who can combine strong people leadership with a genuine focus on customer experience, operational performance and continuous improvement.
The Role
As Customer Service Manager, you’ll take ownership of the day-to-day customer service operation, ensuring customers receive an excellent experience at every stage of their journey. You’ll lead, coach and develop a customer service team, while using data and performance metrics to identify opportunities to improve processes, service levels and overall customer satisfaction.
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Key Responsibilities:
- Lead, motivate and develop a high-performing customer service team
- Take ownership of customer service performance and KPIs
- Monitor service levels, response times, customer satisfaction and quality
- Coach team members to improve individual and team performance
- Identify opportunities to improve customer journeys and internal processes
- Handle escalated customer queries and complaints where required
- Work closely with other departments including Sales, Operations and Marketing
- Analyse customer feedback and performance data to identify trends and improvements
- Support recruitment, onboarding, training and ongoing development of the team
- Ensure a consistent, professional and customer-focused approach across the department
- Drive a culture of continuous improvement and accountability
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About You
We’re looking for an experienced customer service professional who has previously managed or led a customer-facing team.
You’ll Ideally Have:
- Proven experience in Customer Service Management or Team Leadership
- Experience within a retail, ecommerce or consumer-focused environment
- Strong people management and coaching skills
- A track record of delivering against customer service KPIs
- Excellent communication and problem-solving skills
- Experience managing escalated complaints and challenging customer situations
- A data-driven approach to performance management
- The ability to work collaboratively across multiple departments
- A proactive approach with a genuine passion for delivering an excellent customer experience
If you’re an experienced Customer Service Manager looking for your next challenge in Huddersfield, we’d love to hear from you.
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