Benchmark Drinks
Customer Service Manager
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We’re looking for an experienced, organised, proactive, and friendly standalone Customer Service Manager to serve as the key point of contact for all customer service-related matters, ensuring smooth and efficient communication, order processing, and customer satisfaction.
Key Responsibilities
- Customer order management
- Shipping and invoicing
- Customer engagement
- Customer administration
- Managing customer expectations
- Operational administration
- Liaising with customers and internal teams to ensure orders are processed smoothly
- Resolving queries and issues quickly and professionally
You’ll Thrive Here If You’re
- Highly organised and able to manage multiple priorities with ease
- Proactive and solution-oriented, spotting issues before they become problems
- Confident managing relationships with customers and colleagues at all levels
- Comfortable working in a fast-paced environment and taking ownership
- Professional and discreet, particularly when handling sensitive information
- Passionate about providing excellent customer service
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Must-Haves
- Exceptional organisational skills
- Experience in a similar customer service role
- Ideally, experience within the wine, drinks, alcohol or food industry
- A passion for developing strong, long-term relationships with customers
- Experience using Microsoft Business Central would be beneficial
- Knowledge of Bevica would be a strong advantage
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Why You’ll Love Working Here
At Benchmark Drinks, you’ll join a connected, ambitious team that’s helping redefine what premium drinks look like. We’re entrepreneurial, fast-moving and passionate about what we do — and we celebrate the wins.
We Invest in Our People With
- Private medical insurance
- Annual bonus scheme
- Annual beverage allowance
- Travel allowance
- Professional development
- Wine education and training
We work from a bright, friendly office by the River Thames in southwest London, just steps from Wandsworth Park with great transport links.
Ready to join one of the UK’s most exciting drinks companies and make your mark? We’d love to hear from you.
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