COREcruitment Ltd
Customer Service Manager
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Customer Service Manager – Drinks FMCG Business – Southwest London – Up to £40,000 plus package
This is a rare chance to join one of the leading Drinks FMCG businesses in the country. Our client has partnered exclusively with COREcruitment to grow their customer service team. The business has a range of excellent products, all recognizable and known within both the on & off trade.
We are looking for a Customer Service Manager to drive the commercial success of the business. The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, managing order processing, driving efficiencies and supporting cross-functionally with all areas of the business.
This role will be 5 days per week in the West London office.
What this business offers:
- A competitive salary and performance-based bonuses.
- The chance to work with globally recognized brands in an exciting and dynamic industry.
- A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
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- Process all customer orders, track status, complete ASN’s and managing shipping and invoicing.
- Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers. Supporting with service updates.
- Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.
- Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.
- Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.
- Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer Service Manager candidate:
- Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.
- Previous experience working with systems such as Business Central (Bevica)
- Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.
- Data-driven mindset with experience using metrics to improve performance.
- Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.
- Highly organized, proactive and comfortable working in a fast-moving growth business.
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If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.com
COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.
To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you.
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