Responsibilities

• Take ownership of team performance, supporting colleagues with daily enquiries, identifying development opportunities and helping to build a culture of continuous improvement.
• Work closely with your team to provide day-to-day leadership, coaching and guidance, ensuring service standards are consistently achieved.
• Manage productivity and service levels while maintaining a strong focus on customer outcomes.
• Act as a key escalation point for customer and colleague queries, ensuring issues are resolved effectively and professionally.
• Collaborate with senior leadership to drive operational excellence and contribute to business initiatives.
• Support the implementation of new processes and ways of working.
• Foster a positive, high-performing environment where colleagues feel supported, engaged and motivated to achieve their full potential.

Requirements

• Leadership & Coaching: Proven ability to lead, motivate and develop colleagues to achieve their potential.
• Customer Service Excellence: Passion for delivering exceptional customer experiences and service outcomes.
• People Management: Experience managing team performance, engagement, wellbeing and development.
• Communication Skills: Strong communication, influencing and stakeholder management abilities.
• Performance Management: Ability to drive productivity, quality and service standards through effective leadership.
• Organisation & Prioritisation: Able to manage competing priorities and support teams in a dynamic environment.
• Problem Solving: Confident making decisions, resolving issues and finding practical solutions.
• Adaptability: Comfortable embracing change, supporting new initiatives and responding to evolving business needs.
• Continuous Improvement: Passion for improving processes, enhancing customer experiences and developing people.

Benefits

Remuneration & More

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & Support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other Benefits

• Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee Assistance Programme for employee wellbeing
• Discounts on various products and services

Why Join Us?

This isn't just a position, it's an opportunity to make a real impact.

At Sedgwick, you'll have the opportunity to develop your career while helping others to grow theirs. Through our Sedgwick University offering, you'll have access to one of the most comprehensive learning and development programmes in the industry, including more than 15,000 on-demand courses, role-specific training and opportunities to continue formal education.

Together, we're building exceptional service experiences, developing talented teams and creating a workplace where people can thrive.

Next Steps

Think we'd be a great match? Apply now – we'd love to hear from you. If you're unsure whether you have all the skills needed, we still encourage you to apply. We welcome applications from a wide range of backgrounds and experiences.

We are proud to have a zero-tolerance approach to discrimination of any kind, regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.

Following the closing date, we will review all applications and may invite shortlisted candidates to attend an interview, either virtually or in person.

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