STERIS
Customer Service Manager
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About You
HOW YOU WILL MAKE A DIFFERENCE
Do you want to spend your working time making a difference in the world around you? Are you motivated by delivering excellent customer service? Do you have a passion for working within a team, and participating in projects? If so, then a career with STERIS in our Customer Support team could be a great fit for you.
About Us
At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.
We are currently recruiting for a Customer Service Manager vacancy. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best-in-class service to our customers.
What You Will Do
- Liaise with customers and theatre managers to implement policies and procedures.
- Always ensure customer satisfaction and manage the admin team.
- Handle all incoming queries completely, correctly, and efficiently.
- Ensure adherence to company policies and provide training for team members.
- Report on customer complaints and attend customer meetings.
- Share customer feedback with the company and escalate complaints to Senior Management when necessary.
- Promote and maintain communication links with clients, facility personnel, and external personnel.
- Assist in monitoring contract performance and maintain compliance with relevant standards (ISO9001, ISO13485, Medical Device Directive 93/42 EEC).
- Manage the repair and replacement of instruments and the track and trace of loan sets.
- Proactively build client relationships and maintain high levels of customer service.
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Whats In It For You
- Competitive salary.
- 25 days annual leave plus 8 bank holidays.
- Room for growth and potential movement to other roles, facilities, or departments.
- Direct impact into costs, customer retention and customer growth.
- Access to Employee Assistance Programme.
- Eligibility to participate in the Company’s Health Cash Plan (reimbursement for everyday medical expenses).
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Education Degree
Required Experience
- Relevant or equivalent experience in sterile services of a related discipline.
- Previous experience in a customer service role.
- People management and people development skills.
- Full driving licence.
- Computer literate – competent user of MS Word and MS Excel.
- Work in a team environment.
- Excellent planning and organisational skills.
Preferred Experience
- Interpersonal, influencing, negotiating and leadership skills.
- Analytical skills.
- Must be willing to work flexible hours if the need arises.
- Work under pressure to deadlines.
Skills
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
STERIS strives to be an Equal Opportunity Employer.
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