JAMA Logistics
Customer Service Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
£28,000-£32,000 DOE | Full-time | JAMA Logistics
We are looking for a highly organised Customer Service Manager to become the information and customer-service backbone of our transport operation.
This role sits directly beneath our Operations Manager and alongside the Transport Controller. Your job is to make sure bookings, updates, exceptions, PODs, additional charges and operational information are accurate and controlled from start to finish.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will be expected to:
- Process bookings and confirmations accurately.
- Keep customers updated before they need to chase.
- Own ETA queries, PODs and routine service communication.
- Track operational exceptions through to resolution.
- Maintain accurate job records and customer portals.
- Collect evidence for delays, detention and additional charges.
- Support clean handovers and accurate invoicing.
- Help the transport team stay organised when the operation gets busy.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are looking for someone with a strong service attitude, excellent organisation and the confidence to take ownership. Transport experience is useful but we will value the right attitude and ability to learn.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London