D R Newitt Recruitment
Customer Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Manager
Location: Bristol Area
Salary: Up to £55,000 DOE
Department: Internal Sales
Reports to: Planning & Capacity Manager
Team: 5 Customer Service Coordinators
The Role
We are looking for an experienced Customer Service Manager to lead a team of five and take ownership of the internal sales and customer experience function.
This is not a traditional order-processing role. You'll combine people leadership, customer account management, internal sales, and continuous improvement, working closely with Sales, Planning, Production, and senior stakeholders.
Key Responsibilities
- Lead, coach, and develop a team of five Customer Service Coordinators.
- Build a high-performing, customer-focused culture.
- Manage key customer relationships and attend customer meetings.
- Handle escalated customer issues through to resolution.
- Drive proactive internal sales and commercial opportunities.
- Work closely with Planning, Sales, and Operations to deliver customer commitments.
- Identify and implement process and customer experience improvements.
- Act as the team's Cobis (OTC) super user.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
- You'll have experience in Customer Service, Internal Sales, or Account Management, with a strong commercial and customer-focused approach.
- An experienced and confident people manager.
- A strong communicator and relationship builder.
- Commercially aware and proactive.
- Comfortable managing different personalities and having difficult conversations.
- Confident dealing with customers and internal stakeholders.
- Organised, analytical, and focused on continuous improvement.
- Experience within manufacturing, FMCG, food, distribution, or another B2B environment would be advantageous.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What's on Offer?
- A genuine opportunity to shape the customer experience function, develop a team, and make a visible commercial impact within the business.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location