Fort Talent
Customer Service Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Services Manager
Location: Exeter (Office-Based)
Salary: £32,000 + Excellent Benefits
Lead a Team. Deliver Exceptional Customer Experiences.
Are you a passionate people leader who thrives in a fast-paced environment and enjoys delivering outstanding customer service?
We are looking for an ambitious Customer Services Manager to lead and develop a high-performing customer service team, ensuring every customer receives exceptional support and a positive experience from start to finish.
This is an exciting opportunity for someone who enjoys coaching people, solving problems, improving processes and taking ownership in a busy, customer-focused environment.
The Opportunity
As Customer Services Manager, you will take responsibility for leading, coaching and developing a dedicated customer service team.
- Create a positive and supportive team environment while ensuring high standards of service, responsiveness and professionalism are consistently maintained.
- Oversee day-to-day service delivery, monitor team performance, manage escalations and identify opportunities to improve the overall customer experience.
- Work closely with internal teams, clients and external partners to resolve challenges quickly and effectively.
Key Responsibilities
- Lead, motivate and develop the customer service team.
- Create a positive team culture focused on great service and customer satisfaction.
- Manage team performance against KPIs, SLAs and quality standards.
- Provide regular coaching, mentoring and performance feedback.
- Monitor workloads, team capacity and service delivery to ensure resources are effectively managed.
- Handle complex customer queries and escalations with professionalism and a solutions-focused approach.
- Encourage a phone-first approach to customer communication where appropriate.
- Build strong relationships with customers, colleagues, clients and external partners.
- Use customer feedback, performance information and data to identify trends and areas for improvement.
- Support the development and improvement of customer service processes and procedures.
- Ensure customers receive clear, proactive and professional communication throughout their journey.
- Take ownership of issues and work collaboratively to achieve the best possible outcome.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
You don't need to have experience within serviced accommodation to be successful in this role.
We're looking for someone who is passionate about people, enjoys helping others and has a genuine commitment to delivering excellent customer service.
You may be a great fit if you:
- Enjoy leading, coaching and developing others.
- Are confident making decisions and taking ownership.
- Build strong relationships naturally.
- Stay calm and professional when dealing with challenging situations.
- Have a proactive, practical and solutions-focused approach.
- Enjoy working towards targets and measurable results.
- Can manage competing priorities in a fast-paced environment.
- Are highly organised with excellent attention to detail.
- Use feedback and data to identify ways to improve.
- Communicate clearly and confidently with customers, colleagues and stakeholders.
- Take responsibility for both your own performance and the success of your team.
- Enjoy working collaboratively and helping others succeed.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your Background
You may already have experience in:
- Customer Service Management
- Hospitality
- Travel
- Guest Relations
- Contact Centre Operations
- Customer Success
- Account Management
- Service Delivery
- Team Leadership
- Accommodation or property services
Alternatively, you may be an experienced team leader who is ready to take the next step in your career.
What matters most is your attitude, leadership ability and passion for delivering a great customer experience.
What You'll Get
- 27 days annual leave plus bank holidays
- Birthday Celebration Day
- Long-service sabbaticals
- Private medical and dental cover
- 24/7 GP access
- Employee Assistance Programme
- Quarterly reward experiences
- International travel opportunities
- Workplace pension with increasing employer contributions based on length of service
- Electric car, cycle and technology salary sacrifice schemes
- Employee discounts
- Complimentary office lunch
- Social events and networking opportunities
- Career development and progression opportunities
Ready to Make a Difference?
If you're a people-focused leader who loves customer service, enjoys solving problems and wants to make a genuine impact, we'd love to hear from you.
This is a great opportunity to join a growing organisation where your ideas are valued, your development is supported and you can make a real difference to both customers and the team you lead.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location