Morrisons
Customer Service Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
More About The Role
From a Bradford market stall to nationwide stores and home delivery, customers have always been at the heart of everything we do. As a Customer Service Manager, you’ll lead by example every shift, empowering your team to deliver outstanding service that makes our local shoppers feel properly looked after.
Reporting directly to the Store Manager, you’ll bring a proactive approach to managing store-wide service routines. You'll coach colleagues, listen to customer feedback, and build strong working relationships across all store departments to keep our checkout and service areas running smoothly.
In this role, you’ll be on hand to:
- Put customers first: Lead and empower your team to deliver exceptional service, listening to customer feedback and reacting quickly to keep standards high.
- Lead and support your team: Manage team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments.
- Drive performance and availability: Work alongside other store managers to lead a supportive, performance-driven department, guiding colleagues to work with purpose against all sales and service targets.
- Keep operations running smoothly: Plan resources thoroughly, manage daily team routines, and build strong working relationships with other operating departments across the store.
More About Our Perks
- Generous holiday entitlement
- Discretionary bonus scheme
- 15% discount in our supermarkets and convenience stores from the day you join us
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities - read more about our Leadership School here
- Subsidised in-store cafe or shop floor ranges
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
More About You
Whether your background is in retail, hospitality, leisure, or travel, if you have a real passion for exceptional customer service and bringing out the best in people, we'd love to hear from you.
You'll be the kind of person who:
- Leads and steps up with confidence: Has proven experience managing a team in a fast-paced environment, taking a proactive leadership role within the store.
- Builds strong, supportive teams: Communicates naturally, shares best practices, and builds great working relationships across all store areas.
- Listens and adapts: Active listener who responds effectively to customer and colleague feedback, remaining flexible and adaptable to change while challenging constructively when needed.
- Keeps a firm grip on the basics: Takes a practical approach to managing department routines, ensuring high store standards, clear resource planning, and market-leading product availability.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
More About Us
Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We’re unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.
We offer real opportunities to build your career across our stores, sites, and support teams. We’re a down-to-earth team that values hard work, reliability, and great customer service. If you’re friendly, dependable, and ready to get stuck in, there’s always More to Morrisons for you.
Morrisons is a place where you can be yourself, feel valued, and have a true sense of belonging. We are proud to be an equal opportunities employer and welcome applications from people from all walks of life, as we strive to build a workforce that truly represents the communities we serve.
We are also a Disability Confident Employer, which means we're committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments, please let us know when you submit your application and support will be provided wherever it’s required.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills