GreenSquareAccord
Customer Service Officer
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Passionate about listening, understanding and putting people first?
Excited by the opportunity to solve problems and create people-focused solutions?
Inspired by the chance to make a difference every day?
We're looking for a Customer Service Officer who genuinely cares about people and wants to make a positive difference in the lives of the people we serve.
Customer Service Officer (20 hours per week)
£25,000 (pro rata to 20 hours per week)
Chippenham for 12 months until relocation (to be discussed at interview)
You don’t need previous call centre experience. What matters most is compassion, great people-first customer service experience, and a genuine desire to help.
You’ll be the first point of contact for our customers, helping with everything from repairs, rent and payments to supporting vulnerable customers and responding appropriately to safeguarding, domestic abuse, and anti-social behaviour concerns. You’ll communicate with customers by phone, email, social media, and My GSA.
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What makes you right for us? You’ll be someone who:
- Is confident using computers, email, Teams, and databases
- Listens with empathy and treats every customer with respect
- Is passionate about delivering a great customer experience
- Enjoys solving problems and finding the right solution
- Takes pride in accurately recording and updating customer information
- Can manage different tasks while maintaining quality and attention to detail
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Make sure your CV shows how you match all of the above!
We’ll invest in you - You don’t have to know everything when you start. We’ll support you to learn. Your development matters to us. You’ll receive weekly coaching and side-by-side sessions, helping you build confidence and develop your skills. You’ll also have monthly 1-to-1s to talk about your progress, development, and future career goals.
We want to help you build a career, not simply do a job, so if you’re an empathetic, enthusiastic problem-solver who wants to make a real difference to customers, we’d love to hear from you.
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