Gloucestershire County Council
Customer Service Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Gloucestershire County Council Job
Job Title
Customer Service Officer
Job Location
Shire Hall
Salary
£28,142 - £29,540 per annum
Hours per Week
37.00
Contract Type
Permanent
Closing Date
13/09/2026
Job Requisition Number
14694
This post is not open to job share
Are you someone who enjoys helping people, solving problems and providing excellent customer service? If you have the right level of transferable skills, why not apply now? Full training will be provided!
Role Overview
As a Customer Service Officer, you'll be at the heart of helping people access council services. Whether supporting someone over the phone, responding to an email, welcoming visitors to Shire Hall or helping with an Adult Social Care enquiry, you'll make a real difference to people's experience. This is a varied role where you'll use your communication skills, problem-solving abilities and judgement to ensure customers receive the right support at the right time.
If you are confident communicating with a range of people, can follow guidance, and enjoy helping enquiries reach a clear outcome, we would like to hear from you.
About Our Team
We work flexibly with a mix of office and home working although during the probation period (first 6 months), you will be working from the office, based at Shire Hall in Gloucester.
This is a great time to join Gloucestershire County Council, as we are on an exciting journey. Customer Service Team is based at Shire Hall in Gloucester and you will work with enthusiastic and supportive colleagues who are passionate about their work and what they achieve together as a team. Joining our Customer Service Team can be a great opportunity towards developing a long-term and rewarding career with the Council.
What We Need From You
You need to have excellent communication skills, have a confident telephone manner and respond positively during difficult conversations. You will be self-motivated, pragmatic, resilient and take ownership of enquiries to resolution. You will have the ability to follow work instructions and look for continuous improvements in how we do things.
Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. See more about our Values on our website.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role!
Benefits
In return for your commitment, you’ll be entitled to our full benefits package, including:
- Regular formal and informal support
- Safe, supportive and positive working environment with regular, reflective supervision
- An investment into your professional development, including career pathways, mandatory training and additional topical bi-annual workshops.
- Annual leave up to 30.5 days after 5 years employment
- Access to the Local Government Pension Scheme
- Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
- Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
- GCC's Cycle to Work Salary Sacrifice Scheme
Applying
Please write your application with consideration for the essential criteria on the Job Profile. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.
For an informal discussion, contact ASCRecruitment@gloucestershire.gov.uk to arrange a call back or apply by clicking on the button below.
Please look out for an email from us about next steps, and remember to check your junk or spam folder.
Additional Information: To access the Job Profile for this role, please follow the link below: Customer Service Officer Job Profile
This Position is subject to an Enhanced DBS check.
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
We reserve the right to close this vacancy early due to the volume of applications received. If you are interested in applying, we encourage you to submit your application as early as possible.
If you are an Internal applicant and consider yourself to have a disability* as per the Equality Act (2010), please declare this in an email to recruitment@gloucestershire.gov.uk, as this is NOT currently covered in the application due to a technical error. By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.
*a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person’s ability to carry out normal day-to-day activities.
Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills