SG Fleet AU
Customer Service Officer - Hampton in Arden location
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Customer Service Officer
About the role
This position is responsible for the provision of great customer service and administrative duties communicating with SG Fleet's existing client base.
As a Customer Service Officer you will
- Effectively respond to enquiries and educate the customer to ensure that they have received all the information to make decisions regarding leasing a vehicle
- Comprehensively learn and understand SG Fleet’s products, processes, contract types and services and provide support and advice to customers on these
- Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
- Resolve customer complaints through following the Customer Complaint Management Process
- Assist with customer reporting and data analysis as required and ensuring accuracy
- Maintain excellent systems notes that are accurate, complete and timely. Apply Customer Service best practices in line with Customer Experience trainings received
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A bit about you
- Previous experience in customer relations/sales
- You are a team player
- Possess effective verbal and written communication skills
- Demonstrated ability to resolve problems in a timely, effective manner
- Strong organisational and prioritisation skills
- Sound technical and numerical skills
- Ability communicated effectively with other team members
- GCSE in Maths and English or equivalent
Who we are
We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence in the UK, Australia and NZ. A total portfolio under management of $2.5 Billion and circa 1200 employees.
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https://www.sgfleet.com/au/about-us/careers
SG Fleet's EVP
- Recharge and relax with an additional 3 days of leave each year. We call them Wellness days
- Hybrid working arrangement
- Gym and Education subsidies
- Generous employee benefits including parental leave
- Long Service leave and additional personal leave benefits
What's next?
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.
We are a proud equal opportunity employer.
As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Salary
26000 - 26000 GBP (yearly)
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