SG Fleet AU
Customer Service Officer
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Role Purpose
This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.
Key Accountabilities
- Process customer requests on behalf of or via other teams/parties
- Build your knowledge and understanding of SG Fleet's products, processes, contract types, and services and provide support and advice to customers on these.
- Resolve customer complaints.
- Assist with customer reporting and data analysis as required with accuracy.
- Maintain system data entry.
- Apply Customer Service best practice.
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Skills and Experience
- Demonstrated experience in customer relations/sales in an office-based environment.
- Strong team orientation.
- Effective verbal and written communication.
- Ability to resolve problems through to complete resolution in a timely, effective manner.
- Strong organizational and prioritization skills.
- Demonstrated technical/numerical skills.
- Ability to share knowledge and coach team members.
- GCSE in Maths and English or equivalent.
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What's next?
If you possess the skills and are ready to take on a new opportunity with a business which is growing and offers career development, we would like to hear from you. This role with SG Fleet will be based at the Hampden in Arden office location.
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