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Customer Service & Operations apprentice
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Join Bright & Beautiful North Tyneside as a Customer Service & Operations Apprentice. This varied role combines customer service, administration, and support for housekeeping teams. Gain experience in customer care, recruitment, and daily operations while working towards a Level 2 Customer Service Practitioner Apprenticeship.
What you'll do at work
- Answer telephone and email enquiries from customers and applicants
- Book appointments and maintain accurate customer records
- Support customer onboarding, feedback collection, and customer care activities
- Assist with recruitment administration, interview arrangements, and onboarding paperwork
- Carry out general office administration and maintain accurate digital records
- Support housekeeping teams with operational tasks, stock checks, and preparation of cleaning equipment and supplies
- Assist with the delivery of cleaning and housekeeping services, ensuring high standards of cleanliness and presentation are maintained at customer properties
- Work alongside housekeeping teams to understand service delivery, health and safety requirements, and customer expectations
- Maintain professional communication with customers, colleagues, and managers
Where you'll work
UNIT 14
RAKE HOUSE FARM
RAKE LANE
NORTH SHIELDS
NE29 8EQ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COUNCIL
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Positive attitude
- Willingness to learn
- Reliable
- Punctual
- Professional
Other requirements
Full UK driving licence required due to operational needs
Bright & Beautiful North Tyneside is an established professional housekeeping business providing premium domestic cleaning, laundry, and ironing services to clients across North Tyneside and Northumberland. We pride ourselves on delivering exceptional customer service through carefully selected and professionally trained teams, with a strong focus on bespoke housekeeping, home security, and environmentally friendly products. The successful apprentice will join a friendly, experienced team and gain hands-on experience across customer service, operations, and service delivery within a busy, customer-focused business.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Following successful completion of the apprenticeship, there is the potential to progress into a permanent office-based customer service and operations role as the business continues to grow. For the right candidate, there may also be the opportunity to progress onto a Level 3 Customer Service apprenticeship to further develop their skills and responsibilities within the business.
Contact
The contact for this apprenticeship is: GATESHEAD COUNCIL Oliver Leach oliverleach@gateshead.gov.uk
The reference code for this apprenticeship is VAC2000051935.
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