The Home Shutter Company Ltd
Customer Service & Operations Executive
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About Us
The Home Shutter Company is the fastest growing and most trusted window shutter company in the UK. We've been doing this since 2017, and we run our own production line and showroom. We're a family business, and it shows in how we work - we look after our customers properly, from the first enquiry through to years after installation.
The Role
Once a customer has placed an order, they need to hear from someone. That's this role.
You'll be the main point of contact for customers after they've bought their shutters - keeping them updated on their order, booking in installations, and handling anything that comes up afterwards. You'll work closely with our production team, surveyors, and fitters to make sure everyone knows what's happening and when.
What You'll Be Doing
- Keeping customers informed on order progress, from confirmation through to fitting
- Booking and coordinating installation appointments with our fitting team
- Handling aftercare queries - from simple questions to following up on issues after fitting
- Managing complaints calmly and fairly, working to put things right
- Answering inbound calls and emails with a friendly, professional manner
- Liaising between customers, surveyors, production, and installers to keep everyone aligned
- Keeping accurate records of orders, bookings, and customer communications
- Spotting recurring issues and flagging them to the wider team
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What We're Looking For
- Confident and comfortable on the phone
- A genuine ability to put customers at ease, even when something's gone wrong
- Calm under pressure - complaints don't rattle you
- Well organised, with an eye for detail when managing bookings and records
- A team player who can work well with fitters, surveyors, and colleagues across the business
- Previous experience in customer service, operations, or a similar coordination role is useful but not essential - attitude matters more to us
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What We Offer
- 22 days + Bank holidays
- Company Pension
- Private Healthcare
- Subsidised Gym Membership
- Adanola or Nike branded workwear
- A close-knit team and a business where you'll see the difference your work makes
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Private medical insurance
- Sick pay
Ability to commute/relocate:
Kings Langley, Hertfordshire: reliably commute or plan to relocate before starting work (required)
Language:
English (required)
Work Location:
In person
Please send your CV to: adam@thehomeshuttercompany.co.uk
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