Excelloit Consultancy Services
Customer Service Operations Manager
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🚀 AI Operations Specialist – London, UK
🏠 Working Model: Remote, with occasional travel to the client site when required
💼 Contract: 6 Months
💰 Rate: £150/day Inside IR35
📌 Experience: 1–4 years
We are currently looking for an AI Operations Specialist to support enterprise AI adoption, platform operations, technical troubleshooting, license management, and AI-driven workflow optimization. This is an exciting opportunity for someone who enjoys working at the intersection of AI platforms, IT operations, technical support, automation, and emerging technologies.
🔹 Key Responsibilities
- Provide Tier-2/3 technical support across AI platforms such as Anthropic Claude, Microsoft Copilot, OpenAI/ChatGPT, Figma AI, Cursor and internal AI applications
- Troubleshoot API integrations, authentication/SSO issues, configurations, and adoption challenges
- Manage AI platform licenses, utilization, reporting, and cost optimization
- Support vendor management, procurement activities, and platform evaluations
- Design and build AI agents, integrations, and automation solutions
- Develop reusable prompts, agent templates, and integration patterns
- Handle incidents, platform changes, upgrades, and technical rollouts
- Maintain documentation, runbooks, SOPs, and audit/change records
- Support AI governance, data privacy, security, and responsible AI practices
- Create training materials and enablement resources for technical and non-technical users
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🔹 Core Requirements
- 1–4 years of experience in IT Operations, Technical Support, Platform Management, or IT Systems
- Hands-on experience with at least 3 AI/developer platforms, such as Claude, Microsoft Copilot, OpenAI, Figma, Cursor, or similar tools
- Experience with license management, software provisioning, and vendor management
- Strong troubleshooting, incident management, and change management experience
- Working knowledge of Python, JavaScript, or SQL
- Understanding of APIs, REST/GraphQL, and Postman or similar tools
- Basic cloud knowledge – AWS, Azure, or GCP
- Experience with Microsoft 365, particularly SharePoint and Teams
- Knowledge of Excel, SQL, Power BI, Tableau, or similar reporting/analytics tools
- Familiarity with Git/version control
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🔹 Preferred
- BE/BTech, preferably from an IIT
- Experience with AI adoption, AI governance, or MLOps
- ITIL, CompTIA, AWS, or Azure certification
- Experience developing chatbots, conversational AI, or intelligent automation
- Knowledge of GDPR, SOC 2, HIPAA, or other security/compliance frameworks
- Experience within life sciences, biotech, or other regulated environments
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