People First Supply Chain
Customer Service Operations Support
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Ref: 23519
Your New Job Title: Customer Service Operations Support
Your New Salary: up to £20.75 per hour (Equivalent of up to £40K pa)
Location: Newcastle
Duration: Long-term temporary assignment until 30/04/2027
Job status: Hybrid, 2 days a week in office
Working hours: 37.5 h per week, Mon-Fri (8am-4pm / 8.30am-4.30pm/ 9am - 5pm)
Job posting ID: 23519
Who You'll Be Working for: An international leader in household products.
Main responsibilities:
- Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
- Providing administrative support to Order Management team.
- Resolving issues relating to order receipt through to delivery for both Customers and Sales.
- Acting as a key point of contact both internally and externally.
- Liaising internally with other stakeholders.
- Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
- Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
- Using SAP to manage customer data, track orders, update service requests, and order processing.
- Verifying data accuracy and ensuring all transactions are recorded properly within the system.
- Ensuring compliance with company policies, quality standards, and data protection regulations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Skills You'll Need to Succeed:
- Previous Customer Service/ Office Administration experience.
- Strong Excel skills.
- SAP - basic knowledge.
- Excellent organizational skills.
- Acute attention to detail is essential.
- Ability to learn quickly and work autonomously.
- Outstanding verbal and written communication.
- Possess excellent problem solving and decision-making skills.
- Ability to work to required timings and deadlines and respond to urgent issues as needed.
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills